Agenda and speakers are subject to change.

Day One
Tuesday, May 18, 2021


Consumer-Centric Strategies 


Practice-Centric Strategies

9:00 a.m. –  9:55 a.m CST

Registration and Breakfast with Exhibitors

10:00 a.m. – 10:15 a.m. CST

Publisher's Opening Address

Fawn Lopez
Publisher and Vice President
Modern Healthcare

10:15 a.m. -11:00 a.m. CST

Opening Keynote Address: Beyond the Pandemic: The Urgency to Innovate Faster

While the pandemic helped accelerate the transformation of health care, providers will need to innovate and adapt even more rapidly to thrive in a post-COVID world. Learn about the five external forces that are bearing down on health care and how new technologies, including the role of data, will catapult health care into the future and improve health outcomes in America.This fireside chat keynote features Rod Hochman, MD, President and Chief Executive Officer of Providence and Chair of the American Hospital Association. He will be interviewed by Rhonda Medows, MD. President of Population Health for Providence and Chief Executive Officer of Ayin Health.

Dr. Rod Hochman, MD
President and Chief Executive Officer



American Hospital Association

11:05 a.m. – 11:50 a.m. CST

Concurrent Sessions

Track 1

Realizing The Potential of Telehealth Beyond Covid-19

Telehealth adoption skyrocketed over the past year—one silver-lining from the pandemic. This trajectory is indicative of the larger transformation in healthcare delivery. Healthcare systems are moving from a long-standing brick and mortar model to virtual care, emphasizing its focus on patient-centricity and engagement, coupled with its use of advanced technology to efficiently manage large amounts of high-quality data for optimized patient outcomes. Learn about the promise that lies ahead for telehealth and high-quality clinical care.


Kerry Palakanis

Executive Director Connect Care Operations


Track 2

Embracing Innovation in Revenue Cycle to Meet New Demands

As consumers pay more out-of-pocket for care and demands from the regulatory environment fluctuate constantly, the revenue cycle department within healthcare organizations can’t shy away from innovation. Embracing solutions that address price transparency and value-based payment models are essential to combat shrinking margins and improve patient experience. In this panel discussion, hear from revenue cycle leaders about how they are achieving revenue cycle innovation including their commitment to new and emerging digital solutions.

11:50 a.m. – 12:35 p.m. CST


NRC Focus Group

12:40 p.m. – 1:25 p.m. CST

Concurrent Sessions

Track 1

AI Proving Essential to the Patient-Provider Experience

Artificial intelligence is driving massive changes in the healthcare ecosystem, allowing consumers to take more control of their experience and supporting better clinical and financial decision-making. Providers now have access to more actionable insights derived from natural language processing (NLP), deep learning, neural networks, and other advanced machine learning techniques. Learn about the challenges and opportunities of curating an AI-driven consumer experience.

Track 2

Investment Strategies: Insights and Predictions for 2021

The events of 2020 were a catalyst in accelerating technology-enabled approaches and innovation. This session will provide analysis of current trends and factors impacting the digital health marketplace. Gain insight into financial investment for the hottest technologies, products and solutions that are driving the future of health.

1:30 p.m. – 2:15 p.m. CST

Concurrent Sessions

Track 1

Empowering the Digitally Engaged Healthcare Consumer

As the industry moves into the recovery and reinvention phases, consumer expectations for high-quality digital experiences have increased dramatically. This session will explore digital solutions, including mobile applications, voice assistants, and new technologies to deliver exceptional customer experiences.

Track 2

Interoperability: Strategies for Patient Data Sharing

At this critical time when a global pandemic is incentivizing hospitals to extend care beyond their walls and optimize workflows to improve the quality of care – seamless interoperability supported by cybersecurity is essential to successful patient care. By ensuring that technologies work together across platforms and geographic locations, organizations can better protect the data that flows throughout health systems. In this session, you will learn how health systems can be interoperable to support and secure a patient’s seamless journey across healthcare settings, addressing cybersecurity and privacy concerns and solutions and evolve to meet the changing needs for the future.


Suja Chandrasekaran

Senior Executive Vice President

Chief Information and Digital Officer


Jeff Johnson

Vice President of Innovation and Digital Business

Banner Health

Peter Kung

Senior Vice President, Chief Strategy Officer

Hospital Sisters Health System (HSHS)

2:20 p.m.-3:05 p.m. CST


3:10 p.m. – 3:55 p.m. CST

Concurrent Sessions

Track 1

How to Build a Digital Startup and Bring Innovation to Market: Learning from Past Mistakes

This session will provide innovators a complete blueprint to start their own digital health company. Learn strategies from a proven expert, the steps to successfully fund and launch your own digital healthcare startup business and successfully take it to scale. Also, learn from the mistakes and failures of those on the frontlines of digital innovation.

Track 2

What do Health Systems Have to do to Prepare for the Next Pandemic?

If hindsight is 2020 (literally), what would you have done differently to prepare your health system for this crisis and are you actually doing it? What technologies, processes and best practices will remain? Strengthening the chain of pandemic response and resilience will be critical to ensuring health systems are prepared for the next one and that the costly lessons from COVID-19 prepare future decisions.

4:00 p.m. – 5:00 p.m. CST

Networking Reception

Day Two
Wednesday, May 19, 2021


Consumer-Centric Strategies 


Practice-Centric Strategies

9:00 a.m. – 9:55 a.m. CST

Breakfast with Exhibitors            Registration, Exhibits and Networking

10:00 a.m. – 10:45 a.m. CST

Keynote Address: Setting the Agenda for a New Era of Healthcare Innovation

Hear first-hand from the new National Coordinator for Health Information Technology about what to expect over the next four years under the Biden administration regarding data sharing and interoperability regulations from the federal government. Tripathi will also discuss his thoughts on the role of FHIR, patient facing apps and the future of interoperability.

Micky Tripathi

National Coordinator for Health Information Technology

Office of the National Coordinator for Health Information Technology (ONC)

10:50 a.m. – 11:35 a.m. CST

Concurrent Sessions

Track 1

Partnering for Success: The Future of Digital Health

2020 marked the completion of the most significant blending of capabilities and talent in the history of digital health. Hear the journey of how this combined company became the only consumer and healthcare provider partner to span a person’s entire health journey and their plans for the future of digital health.

Track 2

Virtual Care, Retail Clinics and the Tough Path to Convenient Care

Are retail clinics the friend or foe of health systems? Is virtual specialty care a threat or an opportunity? With all the new digital health solutions emerging, what is the best way for health systems to stay competitive and deliver Amazon-like convenience? This session will discuss how health systems have successfully partnered with new digital health companies, whether through retail clinics, telemedicine services, house calls, or other innovative methods. We will also touch on how to understand if a partnership is right for your organization.

11:40 a.m.-12:25 p.m. CST


12:30 a.m. - 1:15 p.m. CST

Concurrent Sessions

Track 1

SPAC: The Pre-Nuptials for Responsible Innovation

Find out the latest on a new special purpose acquisition company (SPAC) that will identify organizations that have high growth potential and expanding total addressable markets, and are led by mission-driven CEOs committed to responsible innovation. Company executives will address the opportunity, vision, entrepreneurial mindset and the impact on the healthcare landscape.



Stephen Klasko

President and CEO

Thomas Jefferson University and Jefferson Health

Hemant Taneja

Managing Director

General Catalyst

Track 2

Why You Need Healthcare Venture Capital Programs

Innovative healthcare venture capital programs are essential for health systems to ensure long-term financial viability. These programs can be used to respond to market disruption, control costs and shift to value-based payments. They will become even more important in the wake of the COVID-19 pandemic to focus on new financial approaches that can be scaled to rebuild revenue. Discover core principles and lessons learned from organizations that have achieved success with value-added venture capital investment and management strategies.

1:20 p.m. - 2:05 p.m. CST

Concurrent Sessions

Track 1

Tech Tools for Transforming the Care and Well-Being of Older Adults in 2021

Technology adoption among older adults is growing, and there are no signs of slowing down. Older adults are using smartphones, wearables, voice-powered home assistants and other smart home technologies with almost the same vigor as younger people, Learn about some of the home technologies and care delivery models poised to play a greater role in seniors’ lives this year and beyond

Track 2

The Hospital at Home

The Hospital at Home model provides hospital-level care in a patient’s home as a full substitute for acute care. With a rapidly aging population, the challenge of providing quality and affordable healthcare to older Americans has never been more apparent and the need to meet that challenge has never been more vital. Learn best practices for providing high-quality, hospital-level care to improve outcomes, reduce healthcare costs and enhance the patient experience.


Jodie Lesh

Chief Transformation Officer

Kaiser Permanente

1:30 a.m. – 2:30 p.m. CST

Afternoon Networking Break

2:30 p.m. – 3:15 p.m. CST

Closing Keynote Address: Finding the Future – How to Anticipate Change and Lead Innovation

Today’s leading innovators know that they must not only stay on top of emerging trends, they must also continually act on these signals of change in impactful – even disruptive - ways. This keynote will discuss actionable ways to analyze the future and predict upcoming trends that will affect the healthcare industry. Participants will leave this with the foresight to take their organization in a new direction for innovation success.

Garry Golden

Academically Trained Futurist

3:15 p.m. - 3:30 p.m. CST

Publisher's Adjournment

Fawn Lopez
Publisher and Vice President
Modern Healthcare

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May 18 -19, 2021 

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Jodi Sniegocki

Education and Events Director